Bed and Breakfast Feedback is a Gift

The late Stephen Covey, author of “The 7 Habits of Highly Effective People,”  always stressed that feedback is a gift. He bemoaned that so many companies were defensive about any criticism they received. They took it personally, and shut down or tried to make excuses to mute or refute the criticism. How many of us are like that? At the Phineas Swann, our team constantly reminds...
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A Modern Bed and Breakfast Isn’t Grandma’s House

We had an interesting experience last week. We were speaking with a young lady who is getting married in the area, and was looking for rooms for all of her wedding guests. It’s a common situation, and we love being the base of operations for weddings even when the ceremony and reception aren’t happening at the Phineas Swann. In fact, when wedding parties take our whole inn, we even provide...
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Hospitality Includes Making Guests Safe and Secure

In the Disney hierarchy, there’s only one thing that trumps courtesy when it comes to dealing with customers. It’s the only excuse that cast members (what Disney calls its employees) can cite for being less than courteous to guests. As priorities go, it is first, ahead of efficiency and showmanship. It’s safety. Safety in the hospitality industry should never be an...
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When The Owner Is A Guest

Found this yesterday while scrolling through Phineas Swann Bed and Breakfast reviews on TripAdvisor. We get lots of reviews on Google+, Facebook, Expedia, Booking.com and other sites, but I’ve found TripAdvisor’s to be the most popular. What I stumbled across on TA was my review, from back in 2012 when I was passing through Montgomery Center, a year before we bought the place. It was...
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Being An Innkeeper – A Peek Behind The Curtain

One of our recent guests, writer Thomas Lee Jones, asked us to pen a brief story about how Lynne & I came to be innkeepers in northernmost Vermont. Thomas’s wonderful blog, Orange and Magenta, is filled with great stories of travel, food and the arts. We include the article here, but encourage you to visit all of Thomas’s site for some very enjoyable reading.   Fulfulling A...
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